Return & Refund Policy

Effective Date: July 01, 2024

At Grozec, we strive to provide the best quality products and services to our customers. If you are not entirely satisfied with your purchase, we're here to help.

Returns

Eligibility for Returns:

You have 3 hours from the time of delivery to request a return.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

Non-returnable Items:

Certain items are exempt from being returned, such as:

• Perishable goods (e.g., fresh produce, dairy, meat)
• Opened food products
• Hygiene-related items

Return Process:

To initiate a return, please contact us with your order details. After approval, we will arrange for a pickup or provide instructions for returning the product.

Refunds

Refund Process:

Once we receive and inspect the returned item, we will notify you about the status of your refund.

If approved, the refund will be processed to your original method of payment (or via bank transfer/store credit for COD orders) within 2-3 business days.

Partial Refunds:

In some cases, partial refunds may be granted (e.g., if an item is returned in a damaged or used condition not due to our error).

Late or Missing Refunds:

If you haven’t received your refund after the specified time, first check your bank account or contact your credit card company. If there are any issues, please contact us.